Privacy Policy

Privacy Policy

Last Updated: 23 March 2026

 

Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services. We are committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR).

 

Who We Are

This website is operated by:

Cloud Genii (PTY) LTD
Location: South Africa

Cloud Genii (PTY) LTD is the data controller responsible for your personal information.

 

Information We Collect

Information You Provide

  • Name and surname
  • Email address
  • Phone number
  • Company name
  • Any information submitted through forms, bookings, or enquiries

 

Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring URLs

 

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse traffic and user behaviour
  • Support marketing and advertising efforts

 

How We Use Your Information

We use your personal information to:

  • Respond to enquiries and communicate with you
  • Provide and improve our services
  • Schedule meetings or consultations
  • Send marketing communications where permitted
  • Analyse website performance and usage
  • Comply with legal and regulatory obligations

 

Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

  • Consent – for marketing communications and optional tracking
  • Contractual necessity – to respond to enquiries or provide services
  • Legal obligation – to comply with applicable laws
  • Legitimate interests – to improve services, website performance, and business operations, provided your rights are not overridden

 

Sharing of Information

We do not sell your personal information.

We may share your data with:

  • Technology and service providers (e.g. hosting, analytics, CRM systems)
  • Professional advisors
  • Regulatory authorities where required by law

All third parties are required to implement appropriate data protection measures.

 

International Data Transfers

Your personal information may be transferred to and processed in countries outside of Africa, South Africa or the European Economic Area (EEA).

Where such transfers occur, we ensure appropriate safeguards are in place, including contractual protections and compliance with applicable data protection laws.

 

Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss or damage
  • Misuse or alteration

 

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

 

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with a relevant data protection authority

 

Cookies

You can control or disable cookies through your browser settings.

Note: Disabling cookies may impact certain functionality of the website.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

 

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last Updated” date.

 

Contact

For any privacy-related queries, you may contact us through the website.